FAQ
Frequently Asked Questions
1. Where do you ship from?
Most orders ship from our warehouse in San Diego, California.
2. How long does shipping take?
- Processing: 1–3 business days
- Standard shipping: typically 4–5 business days after shipment
You’ll receive a tracking number once your order ships.
3. How much is shipping?
Shipping is calculated at checkout based on your location and order weight. From time to time, we offer free shipping promotions.
4. Do you offer returns or exchanges?
Yes. We accept returns within 30 days of delivery for unworn, unwashed items with tags attached.
For full details, please see our Refund & Return Policy.
5. How do I start a return?
Email us at mtfashionhelp@gmail.com with your order number and the item(s) you’d like to return. We’ll send you instructions.
6. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos. We’ll fix it as quickly as possible.
7. How do I choose my size?
Please refer to our Size Guide for general measurements. If you’re between sizes, we usually suggest sizing up for a more relaxed fit.
8. Can I change or cancel my order?
If your order has not yet shipped, we may be able to make changes. Email us at mtfashionhelp@gmail.com as soon as possible with your order number. Once an order has been processed or shipped, we are unable to guarantee changes or cancellations.
9. Do you offer international shipping?
Currently, we ship to the United States only. We’re working on expanding our shipping options in the future.
10. How can I contact you?
You can reach us anytime at mtfashionhelp@gmail.com or through our Contact Us page.